RETURNS


- ITEMS PURCHASED FROM LEDAIR.COM CAN BE RETURNED FOR A REFUND TO LEDAIR.COM IN THE UNITED STATES WITHIN 7 DAYS FROM DELIVERY.

- EXCHANGES ARE ACCEPTED IN THE U.S. ONLY.

- SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

- REFUNDS MAY TAKE SEVEN BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

 

ELIGIBILITY FOR RETURN


- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO THE LEDAIR WAREHOUSE WITHIN 7 DAYS FROM THE DATE OF DELIVERY.

 

- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES, AND INSTRUCTION BOOKLETS ATTACHED (EXCEPT: THE APPRECIATION CARD INCLUDED WITH PURCHASE).

 

- DAMAGED, WORN, SOILED, OR ALTERED ITEMS WILL NOT BE ACCEPTED FOR RETURN.

 

- JEWELRY IS EXTREMELY FRAGILE. THEY MUST BE UNMARKED AND IN THEIR ORIGINAL CONDITION. TO AVOID ANY DAMAGE, WE RECOMMEND TRYING ON THE JEWELRY WITHOUT TAKING OFF THE WRAP.

 

- PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.

 

- ORDERS SHIPPED TO A U.S. ADDRESS MUST BE POSTMARKED FROM WITHIN THE U.S.

- SALES ITEMS ARE SUBJECT TO NON-RETURNABLE ITEMS.


- SELF-POSTAGE RETURNS ARE NOT ACCEPTED.

REQUEST RETURN

PLEASE CONTACT INFO@LEDAIR.COM TO START THE RETURN PROCESS. PLEASE INCLUDE THE ORIGINAL ORDER PACKING SLIP IN THE RETURN PACKAGE. ONCE YOUR RETURN HAS BEEN CREATED, YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL. USING THE PROVIDED LABEL, PLEASE DROP OFF YOUR PACKAGE AT ANY POST OFFICE OR USPS LOCATION.

RETURNS BY MAIL

 

- COMPLETE THE RETURN FORM INCLUDED IN YOUR ORDER AND CONTACT US PRIOR TO MAILING YOUR PACKAGE FOR THE FASTEST POSSIBLE SERVICE.

- REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU TO AVOID DAMAGE IN TRANSIT. LEDAIR WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.

- PASTE THE PRE-PAID RETURN LABEL, INCLUDED IN YOUR ORDER, ON YOUR PACKAGE. IF A RETURN LABEL WAS NOT ENCLOSED, PLEASE CONTACT US, AS LEDAIR IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.

- DROP OFF YOUR PACKAGE AT ANY UPS, USPS, OR FEDEX STORE OR PICK-UP LOCATION. SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.



INTERNATIONAL RETURNS

 

PLEASE CONTACT INFO@LEDAIR.COM TO START THE RETURN PROCESS. A PRE-PAID RETURN SHIPPING LABEL WILL BE EMAILED TO YOU. PLEASE NOTE, THE RETURN LABEL EXPIRES WITHIN 5 DAYS OF ISSUE IF UNUSED. USING THE PROVIDED LABEL, BOOK A COLLECTION OR VISIT YOUR NEAREST DHL DROP-OFF POINT TO SEND YOUR ITEMS BACK TO US.

 

PRE-PAID RETURNS ARE SUBJECT TO A RETURN SHIPPING FEE WHICH WILL BE DEDUCTED FROM YOUR REFUND. PLEASE CONSULT WITH THE CUSTOMER SERVICE ONLINE PORTAL OR EMAIL INFO@LEDAIR.COM FOR INFORMATION ABOUT COUNTRY-SPECIFIC RETURNS FEES.

 

 

PAYPAL PURCHASES

- PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO LEDAIR.COM BY MAIL.


- FOR THE FASTEST SERVICE, CONTACT US PRIOR TO YOUR RETURN OR EXCHANGE.

 

EXCHANGES

- EXCHANGES MAY BE DONE WITH NO EXTRA CHARGE WITHIN THE MAINLAND OF THE UNITED STATES OF AMERICA.


- PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO LEDAIR.COM BY MAIL.


- IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON LEDAIR.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.



EUROPEAN UNION 7-DAY COOLING OFF PERIOD

NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 7 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION.

 

AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.



REFUNDS

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF THE RETURN IS APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 7 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND. FOR MORE INFORMATION REGARDING REFUNDS, PLEASE EMAIL US AT INFO@LEDAIR.COM.